Know what is protected, what is monitored, and how recovery will work.
Starter establishes backup, restore, uptime, and incident response coverage for your AWS environment. Higher tiers add disaster recovery planning, testing, resilience review, and advanced reliability operating guidance.
The reliability gaps that create expensive surprises
Most outages feel sudden because the recovery and monitoring coverage was never made explicit. If these answers are fuzzy, the operating model still needs work.
Backups exist, but nobody has confidence in recovery
A backup job finishing is not the same thing as knowing recovery will work. Restore validation and recovery planning close that gap.
Service health is monitored, but the scope is unclear
If nobody can explain which endpoints, systems, or backup controls are under active monitoring, the dashboard is not giving you defensible coverage.
Recovery planning lives in people's heads instead of a workflow
When the incident, recovery, and escalation path is undocumented, every serious event burns time on coordination before technical recovery even starts.
What's included
Concrete deliverables — not vague "advisory" work.
Initial backup configuration audit
Starter begins with an audit of the current backup and recovery posture so gaps in coverage, retention, and recovery assumptions are visible before recurring monitoring starts.
Daily backup monitoring and restore validation
Recurring backup monitoring tracks supported AWS backup controls, and restore validation confirms selected recovery paths with evidence instead of assumptions.
Uptime monitoring and incident response support
Approved public service endpoints are monitored daily, and incident response support stays tied to tickets, client-safe summaries, and defined response targets by package tier.
Disaster recovery plan development
Professional and Growth add a documented disaster recovery plan with recovery targets, owner responsibilities, critical dependencies, and validation assumptions.
Disaster recovery testing and resilience review
Professional includes an annual disaster recovery exercise. Growth increases that testing cadence and adds broader reliability review coverage over time.
Advanced reliability operating guidance
Growth adds SLO strategy, incident runbooks, on-call guidance, architecture resilience review, and a recurring reliability review for teams that need a more mature operating model.
How it works
A structured approach, not trial-and-error.
Baseline the recovery and health posture
We audit backup coverage, establish the initial uptime monitoring scope, and identify the first recovery and service-health gaps that need attention.
Establish the recurring coverage
Daily monitoring and recurring validation give you ongoing evidence for backup health, service health, and incident follow-up instead of one-time audit output.
Layer in disaster recovery readiness
Higher tiers add disaster recovery planning, documented recovery expectations, and structured exercises so recovery readiness becomes testable instead of theoretical.
Mature the operating model
Growth-tier work expands into SLO guidance, runbooks, escalation-path setup, and recurring reliability review when you need more than foundational monitoring.
What you can expect
Specific, measurable results — not "improved efficiency."
Daily
Coverage signals that stay current
Backup and uptime monitoring stay visible through recurring automation and ticketed follow-up instead of ad hoc checks.
Tested
Recovery assumptions with evidence
Restore validation and disaster recovery exercises turn recovery claims into something your team can actually defend.
Tiered
Reliability depth that matches your stage
Starter covers the operational fundamentals. Higher tiers add planning, testing, and more mature operating guidance where it is warranted.
Who this is for
This service works best for companies in a specific situation. Here's how to know if it's right for you.
Pricing
Reliability & Resilience is included in the Starter retainer ($1,500/mo) and all higher tiers. Starter covers the backup, restore, uptime, and incident-response foundation. Professional adds disaster recovery planning, annual testing, and architecture resilience review. Growth adds SLO strategy, runbooks, on-call guidance, quarterly DR testing, and monthly reliability review.
Related services
Most clients combine multiple services for complete cloud coverage.
Observability & Intelligence
You can't improve reliability without seeing what's happening. Observability is the foundation for SLO tracking and incident response.
Security & Governance
Security incidents are reliability incidents. A strong security posture reduces the blast radius of failures.