Your customers notice every minute of downtime. Do you have a plan?
Reliability isn't about buying more redundancy — it's about designing systems that fail gracefully and recover fast. We help you build the SLOs, playbooks, and architecture that give your team confidence and your customers trust.
The reliability gaps most teams don't see coming
Most reliability problems aren't caused by bad engineers — they're caused by missing systems. If you can't answer these quickly, there are gaps to address.
What's your RTO and RPO — and have you actually tested them?
Recovery Time Objective and Recovery Point Objective are often defined on paper and never validated. When a real outage hits, teams discover the gap the hard way.
No runbooks means every incident starts from scratch
Without documented response procedures, your engineers spend the first 20 minutes of every incident figuring out what to do instead of fixing it.
No SLOs means you can't measure reliability — or improve it
If you don't have defined error budgets, you're making reliability trade-offs by gut feel. That leads to either over-engineering or underinvesting.
What's included
Concrete deliverables — not vague "advisory" work.
SLO definition and error budget framework
Strategy support to help define meaningful SLOs, error budget expectations, and reliability trade-off rules for your critical user journeys.
Disaster recovery plan with documented RTO/RPO
A written disaster recovery plan that specifies recovery targets, ownership, dependencies, assumptions, procedures, and validation checks before testing begins.
Runbook library for top 5 incident scenarios
Documented response procedures for your highest-priority failure modes — focused on the five scenarios that matter most first.
On-call structure and escalation paths
Guidance and setup help for your chosen on-call tool — PagerDuty, Opsgenie, Incident.io, Slack workflows, or another service you own.
Architecture resilience review
A structured review of single points of failure, dependency chains, and blast radius in your current architecture.
Reliability review
Recurring review of availability signals, backup and restore evidence, incident activity, runbook gaps, and open resilience risks.
How it works
A structured approach, not trial-and-error.
Reliability baseline
We map your current architecture, identify single points of failure, review past incident data, and assess your current SLO/SLA posture.
Design for failure
We help define SLO strategy, draft the disaster recovery plan with realistic RTOs and RPOs, and identify the highest-value resilience improvements.
Build the playbooks
We create runbooks for your top five failure scenarios and help configure escalation paths in the incident-management tool you choose and own.
Test and iterate
We validate recovery procedures through scoped disaster recovery exercises where included, review reliability signals, and improve based on real incidents and findings.
What you can expect
Specific, measurable results — not "improved efficiency."
99.9%
Uptime target with a strategy behind it
Not just a goal — practical SLO guidance, monitoring expectations, and recovery planning that support better reliability decisions.
60%
MTTR improvement target
Runbooks and documented escalation paths help your team spend less time figuring out what to do and more time fixing the issue.
Top 5
Incident scenarios covered first
We start with the five failure modes most likely to hurt customers, revenue, or trust, then expand as the engagement matures.
Who this is for
This service works best for companies in a specific situation. Here's how to know if it's right for you.
Pricing
Reliability & Resilience is included in the Starter retainer ($1,500/mo) and all higher tiers. The depth of engagement scales with tier — from foundational backup, uptime, and incident support at Starter to disaster recovery planning, resilience review, runbook coverage, and reliability review at higher tiers.
Related services
Most clients combine multiple services for complete cloud coverage.
Observability & Intelligence
You can't improve reliability without seeing what's happening. Observability is the foundation for SLO tracking and incident response.
Security & Governance
Security incidents are reliability incidents. A strong security posture reduces the blast radius of failures.